Good for you.
When I buy something for $1,500 dollars, I expect a certain level of communication from the company I'm paying. Call me old fashioned, but when I subscribe to a service, I expect for the service/goods to be delivered to me on time (or roughly on time). And if something comes up like a delay, I expect an email from the company explaining what's up. It's not a big deal, just send me an email. Tell me what's up.
If something were to happen to your Amazon package, you'd expect to get an email from Amazon right? I expect the same level of service from Agora.