tomP
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Posts posted by tomP
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I have been asking about it since December. Quote "we will have tech look into it". You would think people who have multiple subscriptions would get better service. I have three active subscriptions but can only see one. I have also completed 9 others. I guess that does not qualify me for any extra attention. I will not order any others until it get fixed
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The system is not setup for more than one subscription at a time
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General Lou, who at Agora can help me get my online account fixed. I am only able to see one of my three subscriptions. Been asking for help for weeks. I have already completed 9 agora models and am working on 3 now. I think I would get a little better service
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there are issues with the hood being bent. The first one I received was off 6-7mm on one side. The replacement is off 1-2mm. I have not assembled it yet but I am don't think it will line-up with the doors etc. correctly.
I think this is a serious quality issue that Agora needs to address. II have already had to disassemble quite a bit and damaged some parts the first time to replace the bent hood. Now the replace is also bent, altough not as much.
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Has pack 11 been shipped out. I have seen photos of pack 11 in the build section.
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Don't really want to go back and forth, I just want to finish the model, but I am signed up for the emails and have never seen one addressing the delevery issues with the Leopard
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I never get emails regarding late deliveries unless I first ask. It would be nice if Agora was more proactive and let us know what was going on. Currently waiting on pack 10 of a one year build that should have ended in April.
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There is something going on with this tank. I have other models from Agora and am not having the same issues. Someone from Agora should let us know what the problem is with the tank. I received pack one in May, 2021 on a one year plan. Should have completed in April 2022 but as of today I only have up to pack 9. I have already paid for 10 & 11 months ago
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Any word on pack 10 shipping
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Nothing yet and I have already paid for packs 10 and 11
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I am working on other Agora models and they ship pretty regular, but I ordered them after they had been out for a few months. I ordered the Leopard as a pre-order order. The Leopard has been a real struggle. They changed my last payment date from this month to August so I am thinking that 10-11-12 will all be a struggle to get.
Good thing is that it has been going together well so far.
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That's great news. Thanks. The models are great. I have finished two and I am building six others. I am really anxious to finish the Leopard
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You are wrong, per customer service pack 9 has not shipped yet so they can't provide tracking details
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I have already paid for packs 9 10 and 11. The payments are always taken on schedule even though the deliveries are months behind.
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I think Putin is holding up pack 9 on us
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If pack 12 will be ready in early July why was my last payment date just changed to the middle of august.. seems like you don't expect it to be ready u ntilntil end of August or later.
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I know without contacting, "sometime this month depending on the ports". Something must be going on with the Leopard and maybe management should put out a statement. The build is many months behind, seems like there may be issues not the "ports"
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I have paid ahead for packs 9. 10, & 11. When might the shipments start. It has been two months since package 8 was shipped.
What's going on. This was on a one year plan that started last May. Should have been complete in April
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I have already paid for pack 9 and 10 and I am scheduled to pay for pack 11 in May. So does that mean I will recieve pack 9, 10 & 11 in may
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I subscribe to the email updates which are mostly just announcements on new products
There are never any emails showing were items are. You shouldn't use stuck in port.
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I have purchased many models for Agora and they are all great, but I still can't believe that Agora does not ever reach out when there are delays etc. The customer always has to make the first contact.
FYI, I have purchased the Bismark, the Shelby Cobra, Porsche, Shelby Mustang, Rouemaster, Leopard A26, Jaguar E-Type and pre-ordered the Titanic.
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I was charged for pack 9 on March 21 and I was charged for pack 10 on April 21. Still no word on deliveries. Asked customer service as Agora Sam suggested and the answer was, "May with a date TBC, as as we can get it through the ports". I am curious if the instruction for these two packs is also stuck in the port since they have not been posted on-line.
Models are great and the customer service is good, but the deliveries suck. I understand there may be issues but why not be upfront and honest. I started a monthly subscription in May 2021 and should have received the final pack in April 2022. As it is now I hope I will receive the final back in August.
Agora Sam should be honest rather than always say check with customer service.
On-line account
in General Lou's general chat
Posted
I don't think anyone from Agora looks here any more.
That take the money on time then ship days,weeks,months later. Never an explanation unless the customer inquires. I have a problem with my account and no one step up to get it fixed .
Maybe they took on more than they can handle