DB5 Pack 9 Delay

[AgoraSam]

Hi Andrew, they all shipped last week so please do contact us via the Support Link so we can personally provide the tracking number if you did not receive the tracking email. Please do check your spam/junk folder but contact us so we can send it to you. Pack 10 ships today too 🙂  

[Wtshark]

15 hours ago, Andrew Jones said:

Still no pack 9 here yet 

Sorry to hear that. Have you reached out to Customer Service? 

Maybe it was lost in the mail. 

[Andrew Jones]

4 hours ago, AgoraSam said:

Hi Andrew, they all shipped last week so please do contact us via the Support Link so we can personally provide the tracking number if you did not receive the tracking email. Please do check your spam/junk folder but contact us so we can send it to you. Pack 10 ships today too 🙂  

Thanks Sam

 

I’ve checked all my folders and can’t find any notification of tracking.

 

Thanks 

[37401]

This was one of my biggest bug bears. They state they they provide tracking when the pack ships but they don't. I only ever got tracking once and it was for a pack I had already received. Then when I contact support they lie to me. They also state that they won't take money for an item that's not in stock...also a lie. They need to review their own T&C's by which we are bound because they don't stand by them. I shall wait and see if Sam delivers on their latest "promise". I won't hold my breath as I fear I might suffocate!

[CraigThePlague]

43 minutes ago, 37401 said:

This was one of my biggest bug bears. They state they they provide tracking when the pack ships but they don't. I only ever got tracking once and it was for a pack I had already received. Then when I contact support they lie to me. They also state that they won't take money for an item that's not in stock...also a lie. They need to review their own T&C's by which we are bound because they don't stand by them. I shall wait and see if Sam delivers on their latest "promise". I won't hold my breath as I fear I might suffocate!

I feel your pain buddy, I too was aggrieved with the delays and missed "definite delivery by" dates, but Monday saw the postman bring me pack 9 and today pack 10 arrived.

I haven't had time to check out any colour matching issues though, but I was deeply upset/annoyed to see a chip in the lacquer coating by the edge of the engine bay aperture when taking it out of the box to admire 😠

[Andrew Jones]

I ordered through the 007 store. They have informed me they are still awaiting the supplier providing packs 9 and 10 for delivery. At least hopefully as it’s through the 007 store I have a little bit of protection. I’m now at the point where I feel like asking for a full refund and returning the partially built model from packs 1-8. I’ve already fully paid for all 12 packs 😢

 

I already pity the 7 poor souls tempted to splash out the £25000 for the gold DB5 that has just been announced! 

[AgoraSam]

Hi Andrew, we can see your Packs 9 and 10 shipped yesterday. Did you contact the support team for your tracking as you ordered through a different store? 

Thank you

[Andrew Jones]

4 hours ago, AgoraSam said:

Hi Andrew, we can see your Packs 9 and 10 shipped yesterday. Did you contact the support team for your tracking as you ordered through a different store? 

Thank you

Thanks Sam,  I contacted the 007 Store support team who informed they were working with the supplier to get the packs and then to send them. Apologies if I sound a little frustrated, it was a big financial outlay for me.

[AgoraSam]

Hi Andrew, can you contact us via the Support Link on our website so we can send these details privately to you? Thank you

[Andrew Jones]

35 minutes ago, AgoraSam said:

Hi Andrew, can you contact us via the Support Link on our website so we can send these details privately to you? Thank you

Thanks Sam 

 

I did do that earlier this week but was directed to contact the 007 Store as I’d purchased through them 

[AgoraSam]

Thanks, Andrew. We have just sent the tracking to you for both Packs 9 and 10 🙂  

[Andrew Jones]

2 hours ago, AgoraSam said:

Thanks, Andrew. We have just sent the tracking to you for both Packs 9 and 10 🙂  

Thank you Sam

I have the tracking numbers now. Looking forward to receiving the packs and continuing my build 😊