I’m building the Hachette Sptitfire over here in the UK - What I will say is they changed there customer service and team and moved to a new distribution warehouse in January and over here the support has been fine ... I don’t think there’s any point in Agora replicating another current kit at all (and don’t confuse the customer service / distributor with the kit designer/model maker). Of course actully Hachette, Diag, Model Space, Eaglemoss and Panini are all using the same outsourced customer service and fulfilment company in the UK so all go through one place. I’m assuming Agora have made there own arrangements.